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12/25/2014 » 12/26/2014
Christmas - Office closed

New Years Day - Office Closed

New York Metro LIG | "Keeping CSI Intact to Thrive" with Beverly Weed-Schertzer

Problem Management SIG | Structured Root Cause Analysis with Kepner-Tregoe & ServiceNow

Nation's Capital LIG | Structured Root Cause Analysis with Kepner-Tregoe & ServiceNow

Search here for itSMF USA members by first name, last name, company, city or state!


New itSMF USA President, Charlie Araujo, has some important news to share with you about the future of itSMF USA. Click here to watch his video.

A final message from Past President, Jack Probst. Click here to read Jack's farewell.

Community & Events

2014 itSMF USA Awards | Find out who the winners are here

Student Case Competition Winners here

For insights from all of the 2014 Awards winners, click here


Meet Our LIG and SIG Leaders! | Get to know our organization's Interest Group leaders here!

Find itSMF Meetings Near You | Our Local Interest Groups hold regular meetings across the United States. To find your LIG, visit our LIG page or view our Events Calendar to find an upcoming event in your area.

priSM is accepting applications | Click here to learn more about Professional Recognition for IT Service Management (priSM) or to download an application.



Don't miss our January 20 podcast, "Speak at FUSION 15" click here to attend!

ITSM Summit on BrightTALK | Emerging Trends and Technologies in ITSM, click here.

Special Report: "Service Management: Not Just for IT Anymore" | Members, click here to get this collaborative report from itSMF USA and HDI.

Free ITSM Webinars for Members: |Check out our upcoming webcasts or view past events on-demand. View webinars here. Not a member? Join today!


BiSL Group and blog!|By now you've no doubt heard about the fabulous BiSL "Program-in-a-Box", but now we've got another BiSL resource -just for Members! Check it out today! (Remember, attendance of a BiSL Program presentation at your Local Interest Group earns 2 priSM CPDs!)


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NEW SURVEY: State Of IT Service Management In 2013

In conjunction with itSMF USA, Forrester has conducted its second annual State of ITSM survey.

This report is available from Forrester Strategic Research for $499 via their website but as an itSMF USA member you'll receive it for free!