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Nations Capital LIG - ITSM Continual Service | Improvement
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Nations Capital LIG - ITSM Continual Service | Improvement

This presentation focuses on CSI and the positive impact it can have on the business. CSI's focus is on identifying, prioritizing and choosing improvement opportunities in the Service Organization that will best benefit the business.

12/7/2017
When: Thursday 12/07/2017
From 2:00PM to 3:00PM
Where: BrightTalk Presentation: Please see below for registration information.
United States
Presenter: Brad Utterback
Contact: John Clipp
301-473-8550 x101

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“ITSM CONTINUAL SERVICE IMPROVEMENT”

 

Thursday, December 7, 2017     2:00 p.m. – 3:00 p.m. EST

 

Virtual BrightTalk Session


Register Here!  https://www.brighttalk.com/webcast/845/293847

 

Please join the itSMF USA Nations Capital Local Interest Group for a BrightTalk Session on “ITSM Continual Service Improvement”, scheduled for 2PM EST on Thursday, December 7, 2017.

 

Soooo… where do you turn to when you want to better align your resources and capabilities with your service strategies and the business goals and objectives? With what’s the least mature? Maybe. Maybe not! What steps would you take to understand on what to improve?

 

All IT services, processes, organizational structure and technology are “vulnerable” and hence should be open to the positive impact of CSI.

 

This presentation focuses on CSI and the positive impact it can have on the business. CSI's focus is on identifying, prioritizing and choosing improvement opportunities in the Service Organization that will best benefit the business.

 

Brad Utterback, Master ITSM/ITIL Trainer and Consultant

 

Brad has worked in IT for over 20 years. He has taught on a variety of topics, including ITIL, ITSM, HP OpenView, UNIX, Novell Netware, NDS, Microsoft and presented at various venues, such as the HP OpenView Forum. Brad is ITIL Expert Certified and has extensive experience as an ITSM/ITIL Consultant and Trainer on large enterprise projects, assessments, workshops and works closely with pursuit teams to help scope projects and plan training programs for customers. He has over 10 years of pastoral experience, working in cross cultural settings learning how to lead, counsel and work with people in a variety of settings.

 

Brad contributed to the review of the ITIL® Practitioner Guidance and participated in the initial Axelos Train the Trainer program for the Practitioner Certification course.

 

Register Here!  https://www.brighttalk.com/webcast/845/293847

 

 

Sincerely,

John Clipp

itSMFUSA Nations Capital Local Interest Group

natcaplig@itsmfusa.org

 

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