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LA LIG | Great News, I’m Now a Service Owner, Now What Do I Do?
Thursday, June 22, 2017


Welcome to the
itSMF Los Angeles LIG




Upcoming Events and Meetings!

CANCELLED - May 18th Los Angeles Meeting 
(Please check back for rescheduling info)


"Great News. I'm a Service Owner, Now What Do I Do?"" 




This workshop will help gain an understanding of the role and responsibilities of a service owner.  It will cover:

  • Service roles and responsibilities, their importance and relationship.
  • Reviewing the service profile and understanding the service attributes. How to use them for creating the delivery strategy for the service.
  • Creating and improving the service, documentation methods.
  • Critical Service Factors and Key Performance Indicators for the service.
  • Tools used by the service owner

Date::  Thursday, May 18th, 2017, 6:00 PM – 8:30 PM




Entertainment Partners (Yahoo Building)
2255 N. Ontario Street, 4th Floor
Burbank, CA 91504


Cost:    Members Free, Non-Members $10.00


Dinner:   Complements of ServiceNow




6:00 PM       Dinner, Registration, Networking

6:30 PM       Welcome, itSMF/HDI Introductions

6:45 PM       Few Words from Our Sponsor, ServiceNow

7:00 PM       Great News, I’m Now a Service Owner, Now What Do I Do?

8:30 PM       Meeting Adjourned 


To register:


Speaker:  Dave Howard, ITSM Consultant, ITIL® Expert, Author

DAVE HOWARD is a Principal with Migration Technologies headquartered in Camarillo, California. Dave utilizes his 25 years of experience in providing executive leadership in creating strategy and design for IT Organizational Transformation. He is the author of IT Release Management; A Hands-on Guide, a common-sense approach to implementing Release and Deployment Management

Dave’s expertise has enabled him to successfully execute and lead several transformational engagements as well as successfully manage merger and acquisition engagements. These engagements have included the optimization of a newly spun off mid-tier insurance company, including rationalization of services and data centers. Transforming the delivery of services within a large global engineering company, the separation of a business unit for the purposes of meeting government regulations and the acquisition of new companies. 

Bringing experience and expertise in developing and implementing IT Service Management programs and solutions including ITSM service/process strategy and design, deployment of ITSM tooling solutions including Cherwell, ServiceNow, HP Service Manager, and Integrated Business Service Manager (“IBSM”). Prior to joining Migration Technologies, Dave was the Director of IT Service Management with Toyota Financial Services. In this role, Dave was responsible for development and implementation of service strategy, service and process management solutions, including day to day operations, and implementation of HP Service Manager. 

Dave holds many certifications including Certified Cherwell Technical Implementer, ITIL Service Managers Certification, two ITIL Practitioner certifications, COBIT and ISO 20000 & 27002 certifications. Dave is considered an industry expert in IT services management and speaks regularly at conferences including itSMF Fusion, Pink Elephant International Service Management Conference, IQPC & IDC conferences as well as itSMF LIG events. He has also contributed regularly to articles in Network World, Network World UK,, BSM Review and other publications.


Sponsor:  ServiceNow


ServiceNow was founded in 2004 on a revolutionary idea to transform how work gets done across the enterprise. Our vision is to make it easier for employees to get their work done. Whether it is closing incidents, responding to alerts, managing customer requests, solving employee issues, or addressing routine tasks, teams can work on a single platform to drive action.

We started in IT by offering them a transformative way to deliver and manage services on a single cloud‑based platform, making them the backbone of the modern enterprise. Customers realized they could use this same platform to define, structure, and automate routine work from other departments. In response, ServiceNow launched cloud services for Human Resources, Customer Service Management, and Security Operations, and provided a set of common platform services for anyone to build workflow‑based business applications, delivering a System of Action for the enterprise. For more information, please see



Mark Your Calendar for Other Upcoming Events!



  • 22 - SGV


  • 13 - LA
  • 21 - SFV


  • 17 - SGV


  • 20 - OC - "Continual Service Improvement"


  • 14-15 - SoTEC Conference - Long Beach
  • 19 - SGV


  • 17 - LA - CTO Roundtable 


Other News About itSMF LA...  

  • You are now able to get PDU education credits when attending our area meetings. Just be sure to pick up the form and handouts while at the meeting, and redeem your credits! 

  • itSMF Los Angeles is growing even MORE!  Last month itSMF LA Membership grew from 118 to 151 regularly attending members! We are so delighted with all of you who are actively participating in the LIG - 151 active members!  

We Are Rolling in 2017!

  • Meetings that are more "workshop oriented", so you can have "hands on" and learn by doing! We will be planning our 2016 calendar in November, and will announce meeting plans on this web site, and in our social media.
  • Hot topics you have asked for will be the focus on many meetings and workshops - DevOps and ITIL, emerging complementary standards (RESILIA), Agile and ITIL, :real world" ITIL implementation, and more!
  • For those of you that need to maintain continuing education credits, we will continue to provide PDU credits for attending LIG meetings. 
  • More interaction in meetings, adding a "Roundtable Discussion" at the end of every meeting.
  • More presentations from customers, and fewer from vendors - so you can hear real-world examples of how other companies or organizations have implemented ITSM!
  • Several meetings with partner organizations- HDI, PMI, AITP, to name a few. We feel this will liven the discussions, and the overall learning experience!
  • We will also be participating in SoTEC again!


Keep in Touch With itSMF LA!

Thank You for your participation this year,

as we continue to grow with you through 2017!  



We also be shared our 2015 strategic plan and calendar of activities for the upcoming year.  
Group Feed
Jim D. Thomas registered for the event LA LIG | Great News, I’m Now a Service Owner, Now What Do I Do?.
Posted Monday, May 15, 2017
Stanley Feinstein registered for the event LA LIG | Great News, I’m Now a Service Owner, Now What Do I Do?.
Posted Monday, May 15, 2017
Lily M. Sieu registered for the event LA LIG | Great News, I’m Now a Service Owner, Now What Do I Do?.
Posted Wednesday, May 10, 2017
Irma Shirvanian registered for the event LA LIG | Great News, I’m Now a Service Owner, Now What Do I Do?.
Posted Monday, May 8, 2017
Karina Klever registered for the event Technology Business Management (TBM) Aligns Businesses for Success.
Posted Friday, April 14, 2017
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