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Local Interest Groups: Illinois - Heartland
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 Welcome to the Heartland Local Interest Group!

Register now for the February 21st event.


Join us for

Transformation of the Service Management Industry.

Presented by Kevin L Ritter from the itSMF USA Board of Directors


What’s the future of IT Service Management?  Is ITIL dead?  With all the talk about DevOps and the advent of other frameworks and methodologies like LeanIT, IT4IT, SAFe, and others, where does Service Management fit?  Attend this event to learn more about the state of the industry.  Hear about the transformation that is occurring in the US with IT Service Management, what the future looks like, and how to prepare to be part of the next generation of Service Management.


Register/RSVP today:

Networking 4:00pm – 4:30pm                        
Event 4:30pm – 5:30pm

Non member fee $20

Location: The Chateau Hotel and Conference Center  Address: 1601 Jumer Drive Bloomington, Il. 61704


Optional online session is available for the event itself. When registering please specify online or onsite. A link will be sent the day of the event for online viewing.


Sponsored by...




Please note that this website is managed by ITSMF USA.  

The content of this website is solely the responsibility of ITSMF USA.

Who are we?


The Heartland Local Interest Group is made up of IT Service Management practitioners and organizations in the Central Illinois area who are actively engaged in, and committed to IT Service Management. 



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Communications Chair
Susan Biancalana
Communications Chair
Alan DeCrane
Membership Chair
Mike Walsh
Past President
Ron Nelson
Past President
Kevin L. Ritter
Marko Johnson
Bill Pence