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Local Interest Groups: Illinois - Heartland
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Welcome to the Heartland Local Interest Group!

  Join the Heartland LIG for our annual cookout at:

The Lodge at Pekin Insurance

Thursday, September 14th  ,4:00 pm – 6:00 pm

Enjoy some great food, celebrate our 20th Anniversary, and learn about: 

Building a Business Case for Transforming Your ITSM Capability

You know you need to transform your IT Service Management capabilities to keep up with the demands driven by the business, to support evolving strategies, and meet expectations driven by the consumerization of IT, but how do you get the support of those who can provide the resources to drive this transformation?  Essentially there are two approaches and they both consist of painting picture. One is a burning platform the other is a compelling vision. This session will explore how to do that in a way that gets results.

Presented by:  Jim Austin

Jim is a Specialist Leader in Deloitte’s Technology Strategy and Transformation practice with over 25 years’ experience in IT Strategy, Applications Development, Operations and Program Management. As one of ServiceNow’s first customers he has been assisting clients with both HR and IT Service Management projects across industries and globally for over 10 years.


Click here to Register/RSVP today!

Networking 4:00pm – 4:30pm

Presentation 4:30pm – 5:30pm

Non member fee $5

Location: The Lodge, Pekin Insurance, 2599 Sharon Ave, Pekin, IL


Optional online session is available for the presentation itself. When registering please specify online or onsite. A link will be sent the day of the event for online viewing.


Sponsored by...





20th Anniversary



Please note that this website is managed by ITSMF USA.  

The content of this website is solely the responsibility of ITSMF USA.

Who are we?


The Heartland Local Interest Group is made up of IT Service Management practitioners and organizations in the Central Illinois area who are actively engaged in, and committed to IT Service Management. 



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Susan Biancalana
Communications Chair
Alan DeCrane
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Mike Walsh
Past President
Ron Nelson
Past President
Kevin L. Ritter
Marko Johnson
Bill Pence