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Welcome to the Los Angeles LIG Past Presentations Page!

 

Past Presentations | 2013

 

Date

Presentation Title

Presented by ...

11/14/2013

 

07/16/2013

Why Align the Business and IT

OC LIG Presentation

Getting in Gear with the Service Catalog

Randy Steinberg

 

Mark Galligan

06/27/2013

Secrets to Change Management

Roc Paez

03/05/2013

Total Quality Management (TQM) & ITSM

Maziar Adl

03/04/2013

BYOD and the Services Lifecycle…coming soon!

Paul Dooley

02/28/2013

Clarity to a Cloudy Topic…coming soon!

David Butler

 

 The 6th Annual SoCal Excellence in Service Management Conference (EXPO) | August 3, 2012

 

Presentation Title/Subject

Presented by ...

Maximizing Your IT Value with Well-Aligned Governance

Jason Brucker | Proviti

Keys to an IT Best-Practice Reporting Framework

Paul Dooley | Optimal Connections

Knowledge Communities, Gamification and the Rise of Online Reputation Systems for IT and Beyond

Lawrence Eng | ServiceNow

Defining IT Services for the Business

Reg Lo | ThirdSky

Talking ITSM ... Be Careful

Davide Mainville | Consulting-Portal

The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results

Peter McGarahan | McGarahan & Associates

What's IT Serving? Check the Menu! IT Service Catalog

Jeff McKinley | Serena

Designing a Better Service Catalog Through Focus Groups

Heather McSherry | Maryville Technologies

Linking Your People to Your Processes: Combining the Best Practices of People Management and Process Management to achieve Excellence in Service Management

Bill Payne | Dell Global Business Consulting

Actionable CSI: Take Your ITSM Process to the Next Level

Paul Solis | Cask, LLC

5 Steps, 120 Days, Service Excellence! Rethinking How IT Operates in the 21st Century

Randy Steinberg | Migration Technologies

 

Past Presentations | 2012 

  

Date

Presentation Title

Presented by ...

11/30/2012

ITSM On the Move: Eat or Be Eaten

Randy Steinberg

11/06/2012

Branding & Marketing IT

Joel Manfredo

08/21/2012

A Case Study in Services Management

Steve Mejia

04/17/2012

LIG Meeting & "Practical Problem Management"

Multiple Speakers (Panel Session)

03/06/2012

SME Based Governance and How Not to Get Burned

Walter O'Brien

02/28/2012

ITSM and Cloud Computing Integrating into Enterprise IT Governance

Eric Marks

02/28/2012

ITSM and the Cloud: What You Need to Know

Ken Gonzalez

 

 

 

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