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The itSMF USA podcast discusses topics to support IT Service Management professionals in the US. We discuss best practices, standards, qualifications and tools in the United States, including the effective use and management of associated frameworks and standards such as ITIL®, COBIT©, BiSL©, TOGAF®, Kepner-Tregoe ®, ISO/IEC 20000, ISO/IEC 27001 and ISO/IEC 15504. These podcasts create an opportunity for you and your organization to connect, learn and grow. Come be part of the IT service management community. We'd love your comments!

Framework Bingo Podcast

Framework BINGO?  Can’t we all just get along?  How IT Frameworks can complement each other- COBIT, ISO 20000, ITIL, LEAN IT, DevOps, CGEIT.

Join Eddie Vidal itSMF monthly podcast producer and co-host with new co-host Greg Sanker and our guest Mark Thomas as we discuss different IT frameworks based on Mark's book, "Pragmatic Application of Service Management".




Podcast #37 - FUSION 14 Conference

Presenting our podcast from the FUSION14 Expo Hall floor hosted by Julie Montgomery, Doug Tedder and Eddie Vidal. Numerous guests passed by the booth to share their experiences during this year's FUSION 14 Conference at the Gaylord National in Washington, DC, including Jason Stonehouse, Charlie, Jack, Cathy Kirch, Kevin Ritter, Lisa Kass and Krystl Wyatt-Heine.

Podcast #35 - itSMF USA and the Value Icon and Benefits

Podcast Jockeys:

Eddie Vidal @eddievidal

Doug Tedder @dougtedder

Jason Stonehouse - President of the itSMF New England LIG
Jason Stonehouse - LinkedIn

Jack Probst - Principal Consultant, Pink Elephant @jackprobst
Jack Probst - LinkedIn

Jack Probst has a diverse management, business and technical background, and he delivers strategic process consulting and advanced ITIL® training and education programs as a Principal Consultant for Pink Elephant.

Jenny Geisler - Board Member itSMF USA (Executive Committee), Treasurer itSMF USA
Commissioner - Planning Commission, City of Coon Rapids

Jenny Geisler - LinkedIn

Show Outline
Vision Quest: BOD
1. Board of Directors vote/results
2. priSM changes and update, new prices, refer to Podcast #31, March 2013
3. One thing you learned at FUSION13
4. SM Congress 


Podcast #34 - FUSION 13 Conference

Broadcasted live at the FUSION 13 Expo hall floor in Nashville, Tennessee. Podcast jockeys are Julie Montgomery, Doug Tedder and Eddie Vidal. Guests include Roy Atkinson, Dave Hileman, John Custy, Matt Hodges, Meri Shanahan, Jeff Lewis, Krystl Wyatt-Heine, Chris Dancy, Lisa Hodges, Charlie Araujo, David Clifford, Cay Robertson, Shari Brunette, and Jack Probst among others.

The podcast includes interviews from various IT Service Management professionals who attended FUSION 13.

As discussed in the podcast, here's Charlie Araujo's campaign video: 

Podcast #33 - The Experts are in DA House!

FUSION 13 is entering uncharted waters with an Expert Track at this year's conference. As we continue to mature in our careers we are thirsting for more knowledge. Industry luminaries in the ITSM share their expertise in out of the box interactive group sessions helping attendees Graduate to Better Service Management. Don't miss the podcast and obtain a sneak peak of what to expect in Nashville.


Podcast #32 - What makes a successful LIG? An Inside Look

What makes an itSMF USA LiG successful? How do they bring value to members? What kind of meetings do they host? How do they go about obtaining speakers and raising funds to hold these meetings? Find out as we bring together leaders from several LIG’s around the country as they CONNECT. LEARN. GROW. and share their success stories.



Podcast #31 - priSM, WIIFM? (What's in it for me?


ItSMF CLG Episode 31 - priSM, WIIFM? (What's in it for me?) by itSMF USA

What is priSM all about? What's the benefit to becoming a distinguished professional? Listen as we sit down with David Clifford, President of the priSM Institute and ask him the tough questions. David shares his vision and where he sees priSM's future.


Fusion 13 – Behind the Scenes Planning | Show 30 March 1, 2013


Show 29 November 30, 2012


Show 28 - FUSION 12 Conference


Welcome to EPISODE 27 of Connect, Learn, Grow FM, the itSMF USA podcast - ITSM Tool Selection

Photo: MarkTee