ATL LIG | Cox Automotive approach to “Service Enablement”
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Running an organization that has grown by acquisition can be quite complicated. Learn how Cox Automotive is taking a “Service Enablement” approach to running the business of technology. Mark Satterfield – Vice President of Delivery Operations, Security and Risk, will discuss the benefits and journey to becoming a Service focused organization. Learn about the tools and processes used to provide leadership with factual data to influence organization behavior and decisions.

8/24/2017
When: 8/24/2017
12:30 - 4:30pm
Where: Cox Automotive
2002 Summit Blvd
15th Floor - Matrix
Atlanta, Georgia  30319
United States
Presenter: Mark Satterfield
Contact: Bob Rice
770-361-7528


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Speaker - Mark Satterfield
Topic: Cox Automotive approach to “Service Enablement”

Sponsored by: BDNA
Agenda:
12:30 PM  - 1:00 Registration/Networking
1:00 - 1:20 We
lcome, itSMF LIG Business
1:30 –  2:00 Impact of Internet of Things on ITSM - Tom Bosch

2:00 – 3:00 Cox Automotive approach to Service Enablement

3:00 – 3:30 Wrap-up