Print Page   |   Contact Us   |   Sign In   |   Register
Local Interest Groups: Michigan - Great Lakes
Welcome to the itSMF USA Great Lakes Local Interest Group

Please join us for our next event scheduled for April 19, 2017. 


Presenter: Brad Bagaloff

Topic: A3 Thinking and Continual Service Improvement - 

LEAN principles provide a set of tools to leverage in the Continual Service Improvement stage of the ITIL Service management framework. In order for organizations, teams, and individuals to continually improve their work and provide services and solutions that meet the demands of their customers, having a systematic approach for improvement must become a standard.  A3 thinking and the use of the lean methodologies A3 problem solving, have been successfully used by many organizations, teams, and individuals.  The key objectives for this presentation are to provide a background of the A3 methodologies origin, to introduce its use through hands on practice, and to provide some direction around its continued use and techniques that lead to greater results managing IT Continual Service Improvement.


Brad is a Process Excellence Consultant for Trinity Health.  In his role, he provides leadership and training around process improvement taking place within Trinity Information Services and the Service Management division.  Trinity Health is a national Catholic health system based in Livonia, Michigan.  Prior to his current role, Brad held various positions as an improvement professional within a clinical and higher education setting, and has operated and remains Managing Partner of Storm Hill Development Group, LLC of Empire, MI - a custom home construction company since 1997.  He holds a MBA from Lawrence Technological University, MS in Information Systems Management from Ferris State University, and B.BA from the University of San Diego.  He is a Certified Six Sigma Black Belt and Lean Healthcare Certified by the University of Michigan.


Your 2017 Board of Directors for the itSMF Great Lakes LIG

President: Sanjay Kumar / Dush Fernando

Incoming President: Mark Seyka

Secretary: Kelly Wilcox

Webmaster: Kelly Wilcox

Communications: Kelly Wilcox

Our Vision:To be the regional leader in building a community of professionals for the purpose of networking, knowledge sharing, and education to advance the service management profession and strengthen our members.

Our Mission: itSMF Great Lakes LIG will propel world-class Service Management excellence within organizations by providing an environment for networking & communication to enable the sharing of expertise and knowledge.



What does event attendance mean to you?

A terrific event, evening of learning, networking, and an opportunity to expand your ITSM Community contacts and much, much, more.

We want to hear from you, the Member! Come with your questions, comments, and thoughts about topics for the upcoming year. Meet and greet with your Board.


GLLIG Affiliate Organizations


To locate the other PMI chapters in Michigan, please go to:

Heartland PMI Group:

Michigan Emerging:




Group Feed
Kelly Wilcox registered for the event Great Lakes LIG | A3 Thinking and Continual Service Improvement.
Posted Monday, April 10, 2017
Kelly Wilcox registered for the event Great Lakes LIG | Toyota Kata.
Posted Monday, June 6, 2016
Thomas Maher joined the group Local Interest Groups: Michigan - Great Lakes.
Posted Wednesday, November 11, 2015
Ron .. Young registered for the event Great Lakes LIG | Snake Oil Metrics.
Posted Tuesday, September 10, 2013
Sandra Skeete registered for the event Great Lakes LIG | Snake Oil Metrics.
Posted Tuesday, September 10, 2013
 More »

Recently Updated Profiles
Melanie Phillips, David Foote, Joyce Lepage, Nancy Boyd, Jonathan Etheridge

Recent Forum Activity
Procurement within Service Delivery ITIL Processes
Posted by: Brian Nickel, Tuesday, October 14, 2014
Forum: General Discussion
 View All Forums »

Past President
Dushmantha Fernando
Mark Seyka
Ahmed Issawi
Kelly Wilcox