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Welcome to the Los Angeles LIG Past Presentations Page!


Past Presentations | 2013



Presentation Title

Presented by ...




Why Align the Business and IT

OC LIG Presentation

Getting in Gear with the Service Catalog

Randy Steinberg


Mark Galligan


Secrets to Change Management

Roc Paez


Total Quality Management (TQM) & ITSM

Maziar Adl


BYOD and the Services Lifecycle…coming soon!

Paul Dooley


Clarity to a Cloudy Topic…coming soon!

David Butler


 The 6th Annual SoCal Excellence in Service Management Conference (EXPO) | August 3, 2012


Presentation Title/Subject

Presented by ...

Maximizing Your IT Value with Well-Aligned Governance

Jason Brucker | Proviti

Keys to an IT Best-Practice Reporting Framework

Paul Dooley | Optimal Connections

Knowledge Communities, Gamification and the Rise of Online Reputation Systems for IT and Beyond

Lawrence Eng | ServiceNow

Defining IT Services for the Business

Reg Lo | ThirdSky

Talking ITSM ... Be Careful

Davide Mainville | Consulting-Portal

The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results

Peter McGarahan | McGarahan & Associates

What's IT Serving? Check the Menu! IT Service Catalog

Jeff McKinley | Serena

Designing a Better Service Catalog Through Focus Groups

Heather McSherry | Maryville Technologies

Linking Your People to Your Processes: Combining the Best Practices of People Management and Process Management to achieve Excellence in Service Management

Bill Payne | Dell Global Business Consulting

Actionable CSI: Take Your ITSM Process to the Next Level

Paul Solis | Cask, LLC

5 Steps, 120 Days, Service Excellence! Rethinking How IT Operates in the 21st Century

Randy Steinberg | Migration Technologies


Past Presentations | 2012 



Presentation Title

Presented by ...


ITSM On the Move: Eat or Be Eaten

Randy Steinberg


Branding & Marketing IT

Joel Manfredo


A Case Study in Services Management

Steve Mejia


LIG Meeting & "Practical Problem Management"

Multiple Speakers (Panel Session)


SME Based Governance and How Not to Get Burned

Walter O'Brien


ITSM and Cloud Computing Integrating into Enterprise IT Governance

Eric Marks


ITSM and the Cloud: What You Need to Know

Ken Gonzalez